FAQ

Thank you for choosing Dloop-tech products. To provide you with more satisfactory service, please carefully read these regulations and keep your product warranty card properly after purchase.

Preparations and precautions before obtaining Dloop-tech after-sales service:

  1. For any malfunctions caused by inherent product quality issues under normal usage conditions within the warranty period, Dloop-tech will provide warranty service.
  2. The warranty service shall commence from the date indicated on the invoice and warranty card, starting from the date of purchase.
  3. Users are responsible for the security of their own device data. They should back up all data contained in the product or ensure its safety. Dloop-tech shall not be held liable for any damages or losses resulting from data corruption or loss.
  4. Remove all functional components, parts, optional components, modified parts, and accessories that are outside the scope of after-sales service coverage. Dloop-tech shall not be held responsible for any damage or loss of third-party components.
  5. The spare parts replaced during maintenance shall become the property of Dloop-tech.
  6. Complimentary gifts are not covered by the warranty service.